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中小企业数智化转型服务供给能力提升的组态路径研究基于TOE框架的fsQCA分析

Pathways to Enhancing Digital and Intelligent Service Supply Capacity for Small and Medium-Sized Enterprises: A fsQCA Analysis Based on the TOE Framework

  • 摘要: 中小企业数智化转型是促进中小企业专精特新发展、培育壮大新质生产力的重要路径。加强供给侧服务体系建设,提升数字化服务商专业化供给能力,对于破解中小企业数智化转型供需匹配不足、推动转型走实见效具有重要的现实意义。聚焦如何提升供给侧转型服务能力的问题,以我国某东部沿海地区80个面向中小企业的数字化服务商案例为样本,基于技术−组织−环境(Technology-Organization-Environment, TOE)框架和组态理论,采用模糊集定性比较分析方法,分析数字化服务商专业供给能力影响因素之间的复杂关系与联合效应。研究发现,存在3种等效组态,可归纳为知识−战略主导型、环境−知识主导型、技术−组织主导的政策驱动型。路径之间呈现显著的非对称性和互补替代关系,市场需求活跃与开放协作战略之间具有替代效应,技术创新与人才规模呈现出互补关系。研究拓展了TOE框架理论在数字化转型服务供给侧的应用边界,深化了对数字化服务商成长机制的理论认知。相关研究成果为数字化服务商制定适配自身禀赋的发展战略,以及政府政策工具优化提供了理论依据与实践参考。

     

    Abstract: The digital and intelligent transformation of small and medium-sized enterprises (SMEs) constitutes a critical pathway for fostering their specialized, refined, distinctive, and innovative development and cultivating new quality productive forces. Strengthening the construction of the supply-side service system and enhancing the specialized supply capacity of digital service providers are of great practical significance for addressing the supply-demand mismatch in SMEs' digital and intelligent transformation and for promoting substantive and effective implementation. This paper focuses on improving transformation service capacity on the supply side. Drawing on a sample of 80 digital service providers from a coastal region in Eastern China, and based on the technology-organization-environment (TOE) framework and configuration theory, this study employs fuzzy-set qualitative comparative analysis (fsQCA) to investigate the complex interrelationships and joint effects among factors influencing the specialized supply capacity of digital service providers. The findings reveal three distinct equifinal configurations, which can be summarized as: a knowledge-ecology-led pathway, an environment-knowledge-led pathway, and a technology-organization-led, policy-driven pathway. These pathways exhibit significant asymmetry and relationships characterized by complementarity and substitution. Notably, a substitution effect is identified between a vibrant market environment and an open collaborative strategy, while a complementary relationship is observed between technological innovation and talent pool size. This research extends the application boundary of the TOE framework to the service supply dimension and deepens the theoretical understanding of the growth mechanisms of digital service providers. It provides a theoretical basis and practical reference for digital service providers to formulate development strategies aligned with their unique endowments. as well as for the optimization of governmental policy instruments.

     

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